ClearCheckbook Knowledge Base

2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and a password. Then, instead of immediately gaining access, they will be required to provide another piece of information.

Instructions:

1. Download and install a security app to your phone (see list of recommendations below).
2. Open the security app and add a new site.
3. Select the 'Scan a Barcode' option and scan the QR code on the 2-Step Verification page.
4. Once confirmed, enter the 6 digit code in the form on the 2-Step Verification page to verify setup is complete.
5. You will be asked for a 6 digit code, obtained from the security app, each time you log in.

Requirements:

• You must have a security app installed and set up on your phone.
• Your phone must have a camera for scanning the QR code on this page.
• You must be able to access your phone and associated security app when signing into ClearCheckbook.

When you load the 2-Step Verification page you will see a QR code and an input box to enter a 6 digit code. To start, scan the QR code with your authenticator app of choice and add ClearCheckbook as a new site.

QR Code for Enabling 2FA

Once you have scanned the code and added it to your app, ClearCheckbook will appear in the list with a 6-digit code that changes every 15 seconds or so. Enter this pin into the Enable 2-Step Verification input box as seen in the screenshot above.

Example of 6-digit code in Google Authenticator

The first step is to simply log in as normal with your username and password. After entering those details correctly, you will be prompted to enter your 2FA code.

Example 2FA prompt on login

Open your authenticator app to get the 6-digit code for ClearCheckbook. Use this code in the form field as shown in the screenshot above.

Example of 6-digit code in Google Authenticator

If you no longer want 2FA for your login, go back to the 2-Step Verification settings page and enter the 6-digit code from your authenticator app into the input field in the green box on the page.

Example of input for disabling 2FA

If you can't access your authenticator app for whatever reason, you have the option to have a temporary code sent to your recovery email address which, when entered correctly, will allow you to access your account.

The first thing you need to do is make sure your recovery email address is set correctly. You can see this on the 2-Step Verification page. The recovery email address is set to whatever the main email associated with your ClearCheckbook is set to.

Example of setting your recovery email

When logging in and receiving the 2FA code prompt, click on the Help! I can't access my code link.

Recovery process step 1

After clicking the link as shown in the screenshot above, click the blue Send Verification Code button. This will send a bypass code to your recovery email address.

Example of setting your recovery email

Once you click the Send Verification Code button, a new box will appear where you can enter the code that's sent to your recovery email address.

Example of recovery code input form

The email sent to your recovery address will contain a code that you can copy/paste into the form above.

Example of recovery email

There are many apps that handle 2FA but the apps below are widely used and trusted amongst the security community.

• Google Authenticator
• Microsoft Authenticator
• Authy
• LastPass Authenticator