| Type | Message | How to Fix |
|---|---|---|
| Warning | You are already signed into your account. To change your password, click on Settings at the top right side of the page and then click on Email and Password. |
You cannot use the Forgot Password form if you're currently signed in. Instead, you can use the normal password update form. |
| Error | You must enter a valid email address |
The email address you entered is not properly formatted. Please ensure it's valid before submitting again. |
| Error | The email address you entered wasn't found in our system. Please check for any issues and try again. |
Make sure you are entering the correct email address that's associated with your login. If you can't remember which email address you used, please contact us |
| Error | You must enter a valid password and the passwords must match. |
Make sure your password and password verification match. Capitalization, punctuation and spaces all must match exactly. Also be sure your browser isn't trying to auto-fill the password field with an old or incorrect password. |
| Error | The lost password code has expired. |
30 minutes has passed since you requested the reset email. Submit the forgot password form again and complete the process within 30 minutes |
| Error | The lost password code has already been used. |
You can only reset your password once with each reset link. If you've already reset your password with the current link you'll need to request another one. |
