If you lost your phone or are unable to access your authenticator app, you can bypass the sign in by having a code sent to your main email address on file. When you enter the code it will disable 2FA and you can re-enable it at any time.
From the authentication code entry page, click the link that says Help! I can't access my code and then follow the instructions.
| Type | Message | How to Fix |
|---|---|---|
| Error | The code you entered isn't valid. Please try again. |
The most common cause of this is waiting too long to submit the code and it has expired and changed. |
| Error | The code you entered must be 6 digits long. |
2 Factor Authentication codes are always 6 digits. Make sure you didn't enter another character or leave one out by mistake. |
| Error | There was an error setting up your 2-step verification. Please try logging in again. If you continue to have problems, please contact us. |
This error usually appears if you waited too long to submit your 2fa code and your session expired. Simply try the process again. |
