We received the following notification from our transaction processor, Plaid, in regards to transaction syncing:
"In anticipation of upcoming government relief funds being distributed at scale, we are proactively reducing our transaction update interval to alleviate pressure on bank infrastructure. During this period of high traffic, some institutions may also experience elevated error rates. We will update this message when we revert back to normal."
If you notice your transactions not syncing as fast as they normally do, it's probably due to the above notice.
Plaid called out these institutions specifically as having syncing delays:
- Huntington Bank
- PNC
- Wells Fargo
- Fidelity
- Charles Schwab
- US Bank
- TD Bank
- USAA
- Capital One
- American Express
List last updated on March 22, 2021 @ 7:15am MT
Some of those are temporary and some are ongoing. It's also likely there are other institutions with connection interruptions but those are the most frequently used by ClearCheckbook customers. If you're connected to one of the above institutions and haven't seen any new transactions sync in several days, I suggest contacting Plaid directly to get status updates on your institution. You can contact them here:
Plaid Support. Click on the Support button at the bottom right side of the page to start a support ticket with them.
We're sorry for any inconveniences this is causing. Plaid provides transaction services to thousands of financial services, including many large scale apps such as Venmo and Coinbase. We're hopeful they will get these delays under control and connections with the above institutions re-established.
